.North America Collections ManagerThis role has been designed as 'Hybrid' with an expectation that you will work on average 2-3 days per week from an HPE office.Who We Are:Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.Job Description:Ensures that the company converts revenue to cash by determining appropriate credit levels and collecting accounts receivable. Manages credit and collection processes, ensures compliance with company policy and legal requirements, assures process quality, and provides training and support. Analyzes customer's financial condition to determine credit limit and risk rating. Maintains ongoing relationships with high-value customers and sales organizations. Monitors e-commerce systems and credit card transactions to detect fraud. Ensures payments are collected in a timely manner and resolves issues and disputes that prevent customer payment.Applies advanced subject matter knowledge to manage staff activities in solving common and complex business/technical issues within established policies. Manages exempt individual contributors and/or supervisors. Has accountability for results of a major program in terms of cost, direction, and people management. Provides guidance on process improvements and recommends changes in alignment with business tactics and strategy for area of responsibility. Plans, manages, and monitors operational/tactical activities of Staff. Staff members' work may involve strategic issues. Recruits and supports the development of direct staff members.Responsibilities:Manages employees and teams of employees, from Entry to Master levels, by setting and monitoring performance goals and objectives, allocating resources and staff, and ensuring timely and effective delivery of credit decisions and collection issue resolutions.Ensures that metrics for individuals are aligned with corporate objectives and identifies talent to develop.Manages the credit or collection activities in a country.Dialogues with employees (up to executive level) at other internal organizations to resolve issues, particularly the issues that are causing non-payment.Judges how much credit risk to support for a given customer and presents arguments to support credit decisions to management, with authority to grant credit according to authority matrix