**Country**:Mexico ** Location**:LOC5015: Freightwatch - Naucalpan, Boulevard San Mateo Num.58, Naucalpan, Naucalpan, 53140 Mexico ** POSITION OVERVIEW/ PURPOSE**The Control Center Representative is responsible for monitoring the transport of the Sensitechs' client's cargo from the point of origin to final destination. This is a full-time position with great benefits and great pay.**ESSENTIAL FUNCTIONS AND BASIC DUTIES**Duties include, but are not limited to:- Be thoroughly familiar and conversant with all rules, regulations and procedures contained in the Standard Operation Procedures of the Client, as it pertains to their logistic security program- Be thoroughly familiar with the current logistic process of the client and aware of the operations of all Freight Forwarders, Carriers and their Sub-Contractors- Maintain excellent working relationships with ALL client representatives and Carriers used by the client in the conduct of the logistic process- Must be able to communicate with our customer's carriers and law enforcement officials as the situation requires, must be able to remain calm and on task in the event of actual criminal activity, and must be able to create incident reports about such events- Must be professional and courteous on the phone- Must be thorough in all policy violation investigations- Must be detail-oriented with all data entry attributes in all platforms used- Must escalate all issues appropriately (IT, devices, employee related, etc)- Additional duties as assigned by the Command and Control Center Manager**MAJOR TASKS AND RESPONSIBILITIES**- Schedule, activate and monitor the Client's shipments- Coordination of the Emergency Response Procedure- Emergency Response Incident Reporting**ESSENTIAL SKILLS & EXPERIENCE**- High School diploma or equivalent- Recognizes customer service (internal and external) as a critical factor in Sensitech's success- Ability to work well in a fast paced environment while maintaining excellent customer service- Advanced ability to multi-task- Accurate data entry skills- Demonstrates initiative, talent, and enthusiasm- Strong MS Office Suite experience including Word, Excel and Outlook- Highly proficient at navigating a web interface- Shows eagerness and a capacity to learn- Ability to work well as part of a team in an ever-changing environment- Able to quickly grasp new routines, training, and explanations- 2+ years' experience in a call center/dispatching environment- 2+ years in security and/or logistics- Willing to work on changing shifts**Carrier is An Equal **Opportunity/Affirmative** Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.****Job Applicant's Privacy Notice**:Click on this link to read the Job Applicant's Privacy Notice
