.NSP L2 Care RDC ManagerCome create the technology that helps the world act togetherNokia is committed to innovation and technology leadership across mobile, fixed and cloud networks.
Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.Requisition ID23000001O0Network InfrastructureThe pandemic has highlighted how important telecoms networks are to society.
Nokia's Network Infrastructure group is at the heart of a revolution to bring more and faster network capacity to people worldwide through our ambition, innovation, and technical expertise.The team you will be a part ofOur Network Infrastructure (IN) includes IP, optical and network automation technologies and related services sold to our communication service provider customers and adjacent markets, including web-scale companies and enterprises.The mission of the Network Infrastructure (NI) Business Group is to be the most trusted partner for the world's most critical network infrastructure.
NI will respond to the ever-increasing demand for networks with higher capacity, excellent reliability, faster speeds, and lower costs.What you will learn and contribute toAs part of the team, you will:- Lead TAC team that may encompass workflows, practices and standards across the TAC engineers and bridge communications between TEC, R&D, Network Integration, Professional Services and Network Design.- Escalate issues requiring RCA (beyond std.
Sev1 Service Outage issues); provide issue/action status reports specific to technical support- Act as Main Management Point of Escalation contact between customer and Nokia internal organizations for Maintenance technical issues- Liaise closely with TEC management to ensure close relationship and responsiveness to customer needs.- Routinely assess efficiency, effectiveness, and proficiency of the TAC team members.- Lead TAC team and internal support function to ensure effectiveness and appropriate engagement with customer.- Coordinate with CTS Managers/engineers proper communication to customers related to RCAs.- Be a leader, make sure the TAC team is highly motivated to face new challenges at workYour skills and experienceYou have:- Bachelor's degree in a technical discipline such as Telecommunication, Electric or Electronic Engineering, or equivalent experience.- Experience in providing post sales technical support and troubleshooting products of EMS/NMS portfolio.- Knowledge of SNMP including v2 and v3 versions.- Knowledge in Linux environments - RHEL /Cent-OS along with OS knowledge including Virtualized environments.- Knowledge of Virtualizations and hypervisor technology (KVM, ESXi).- Knowledge of dockers and Kubernetes