A transnational company, a global leader in marketing and distribution of food supplements is looking for talent with the following profile: Adverse Events Representative
The Adverse Events (AE) Representative will work in a cross-functional capacity to support Herbalife's Adverse Event Reporting System.
The AE Representative will be responsible for collecting, organizing and submitting adverse events received primarily by phone to the AE database principally for reports from the United States, Canada, Mexico, or South/Central America.
The AE Representative will maintain all documentation related to adverse events which include health records, database information, and consumer communications, interdepartmental requests such as quality chain investigations or questions and product retrieval.
The AE Representative will also follow-up with consumer product health-related questions as necessary.
**Skills**:
- Basic keyboarding skills with a minimum typing speed of 40 words per minute
- Excellent verbal and written communication and organizational skills
- Demonstrated customer service skills with excellent empathy skill to defuse potentially hostile situations
- Team player and the ability to effectively communicate with all levels of staff and management
- Detailed oriented, self motivated
- Ability to sort, prioritize and manage high workload and critical issues
- Ability to maintain confidentiality and utilization of problem-solving skills
**Experience**:
- 1 year work customer service or medical office experience in health-, food, or nutrition-related industry
- Basic proficiency in medical terminology or 1+ year experience with ICD-10 coding
- Proficient in MS Office (Word, Excel, PowerPoint) and Adobe
**Education**:
- Degree or technical degree in health sciences or related field
- Bilingual Spanish (reading, writing, speaking)
PREFERRED QUALIFICATIONS:
- Knowledge of MedDRA or Argus systems
- Medical Assistant or nurse with phone triage experience
**We offer**:
Competitive salary.
Benefits of law and above:
Major medical insurance
Dental and vision insurance
Life insurance
Annual bonus
30 days of Christmas bonus
9 days vacation
Food vouchers
75% vacation bonus
Savings box
Vacation days in excess of the law
Gym
Dining room
Job stability
Professional growth
Schedule: Monday to Friday 9 to 6/ Hybrind Squeme
Location: Av.
Camino al Iteso #8900
**Salary**: $20,000.00 - $21,000.00 per month
**Education**:
- Bachelor's (preferred)
**Language**:
- English (required)