The Order-to-Cash (O2C) Billing Analyst is responsible for managing and optimizing the billing process within the order-to-cash cycle, ensuring accurate and timely invoicing, resolving billing discrepancies, and maintaining compliance with company policies and procedures. This role involves analyzing billing data, identifying process improvements, and collaborating with cross-functional teams to enhance efficiency and customer satisfaction.
This role involves meticulous attention to detail, proficiency in financial systems, effective collaboration with internal teams, excellent communication and practical skills.
You must ensure that all company policies are adhered to and that specific duties are carried out within set time limits whilst providing an excellent level of service to all Informa customers and colleagues.
**Responsabilidades e atribuições**
Reporting into the Controller, this is a key operational role in revenue generation and customer satisfaction, and it is accountable for the efficient day to day running of O2C department. The purpose of the role is to generate invoices; review contracts & letter of agreements; determine revenue recognition & deferred revenue. You must ensure that all duties are carried out in line with company policies and within set time limits while providing an excellent level of service to all Informa customers and staff. The O2C Billing Analyst is expected to assume the following key responsibilities plus any other reasonable duties as required:
**Management / General**
- Execute the billing procedures as outlined for the various businesses & maintain quality control
- Ensure that revenue recognition is following Informa Group Policy
- Maintain special invoicing requirements by client
- Match support documentation with the invoices prior to sending to the client
- Perform daily reconciliation of revenue sources
- Monitor and reconcile the Deferred revenue account
- Assist or prepare the Unbilled Services revenue accrual
- Work effectively with internal and external auditors
- Act as escalation point with Business division/s issues that cannot be resolved by the other Analysts
- Problem solve client issues by researching accounts and finding supporting documentation
- Assist and prepare with month-end account reconciliations
- Relationship building with client base, Informa entities, management, sales, and logistics staff
- Occasional overtime and the ability to perform other duties as required by business needs
**Billing Process Management**:
- Coordinate and execute the end-to-end billing process, including order entry, invoice generation, distribution, and reconciliation.
- Ensure accuracy and completeness of billing information and compliance with company policies and procedures, including pricing, products, quantities, and terms.
- Generate invoices accurately and timely based on customer orders or contractual agreements.
**Data Analysis**:
- Analyze billing data to identify trends, discrepancies, and opportunities for process improvement.
- Monitor billing metrics and key performance indicators to assess the effectiveness of billing operations.
**Billing System Maintenance**:
- Collaborate with IT and other stakeholders to implement system enhancements and updates.
**Billing Dispute Resolution**:
- Investigate and resolve billing discrepancies and disputes in collaboration with internal departments and customers.
- Communicate effectively with customers to address billing inquiries and resolve issues in a timely manner.
**Process Improvement**:
- Identify opportunities to streamline and optimize the billing process for efficiency and accuracy.
- Implement process improvements and best practices to enhance the overall order-to-cash cycle.
**Documentation and Reporting**:
- Prepare managerial reports
- Prepare and present regular reports on billing performance, trends, and key metrics.
- Maintain accurate records of billing activities, adjustments, and collections.
- Prepare monthly reconciliations such as ERP x CRM; Transaction report - TR; Aging / Ar Reconciliation; Commission if applicable; among others.
- Guarantee proper approvals, monitoring and internal controls (Ageing debt report, Unallocated cash; refunds)
**Compliance**:
- Ensure compliance with billing global policies, local regulations, and GBS standards.
- Stay updated on changes in billing regulations and implement necessary adjustments to maintain compliance after reviewed and properly approved by GBS and Internal controls.
**Customer Management**:
- Build and maintain positive relationships with internal stakeholders and customers.
- Provide exceptional customer service and support to address billing-related inquiries and concerns.
- Master Data Creation & Maintenance - Sales order entry with accurate information and revision, Update Existing
Customer for order entry, credit and rebill.
**Requisitos e qualificações**
PEOPLE MANAGEMENT RESPONSIBILITIES
- General duty of care to