Ocean Import | Delivery Management Agent"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors FounderGlobal supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.18,000 trained professionals250+ locations worldwideGlobally unified systemsSUMMARY DESCRIPTION:Ensure timely and accurate movement of freight and information, while providing an exceptional customer service within the Ocean Import Department.KEY RESPONSIBILITIES:Ensure smooth and timely freight process flow.Ensure accurate and timely data entry into our operating system & DLVM Platform.Track and trace Delivery Management files.Ensure timely clearance and delivery of freight to customer for Import shipments.Ensure exceptions are monitored and actioned timely.Ensure accurate and timely client and vendor billing.Interact with our customers in arranging their final mile containers, meeting customer service standards including timely and professional communication with customers.Meet compliance at all times to regulations, including internal policies and external government regulations.Understand department process flow, and look for best practices to improve operational efficiency and productivity.Ensure all customers' standard operating procedures are in place and updated in customer SOP.Meet KPI standards in accordance with the Company's procedures.Oversee communications, ensuring timely responses to emails and requests (internal and external).Escalate problems to Management when necessary.Promote compliance with all company policies and regulations, performing tasks with outstanding integrity and pride.Meet company standards of 52 hours training per year per employee.Attend training classes when required.Complete mandatory training when required.KNOWLEDGE, SKILLS AND BEHAVIOURS:Knowledge:Understanding of ocean documentation process a plus.Hazardous Materials certification (preferred).Understanding of Expeditors systems and procedures.Skills:Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate and obtain positive results.Pro-active and strong organizational skills.Strong customer service skills a plus.Behaviours:Positive and willing to help attitude.TRAINING AND QUALIFICATIONS:Training Requirements:Meet company standards of 52 hours training per year, including as needed management/leadership training.Education and Experience:6 months to 1 year related experience and/or training; or equivalent combination of education and experience.Expeditors offers excellent benefits including:Features above the law.Life insurance.Insurance of major medical expenses.Employee Stock Purchase Plan.Training and Personnel Development Program.All your information will be kept confidential according to EEO guidelines.#J-18808-Ljbffr