.Ocean Import | Delivery Management Agent"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors FounderGlobal supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.18,000 trained professionals250+ locations worldwideGlobally unified systemsSUMMARY DESCRIPTION:Ensure timely and accurate movement of freight and information, while providing an exceptional customer service within the Ocean Import Department.KEY RESPONSIBILITIES:Ensure smooth and timely freight process flow.Ensure accurate and timely data entry into our operating system & DLVM Platform.Track and trace Delivery Management files.Ensure timely clearance and delivery of freight to customer for Import shipments.Ensure exceptions are monitored and actioned timely.Ensure accurate and timely client and vendor billing.Interact with our customers in arranging their final mile containers, meeting customer service standards including timely and professional communication with customers.Meet compliance at all times to regulations.
This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer's policies / requirements.Understand department process flow, and look for best practices to improve operational efficiency and productivity.Ensure all customers standard operating procedures in place and updated in customer SOP.Meet KPI standards in accordance with the Company's procedures.Oversee communications, timely responses to emails and requests (internal and external).Escalate problems to Management when necessary.Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.Meet company standards of 52 hours training per year per employee.Attend training classes when required.Complete mandatory training when required.Adhere to the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary