Ocean Sr Customer Support Rep

Explore su próxima oportunidad en una compañía perteneciente a la lista de Fortune Global 500. Visualice posibilidades innovadoras, disfrute de nuestra enriquecedora cultura y trabaje con equipos talentosos que lo ayudarán a ser mejor cada día. Sabemos lo que se necesita para llevar a UPS al mañana: personas con una extraordinaria combinación de habilidad y pasión. Si tiene las cualidades y el ímpetu para liderear equipos, hay posiciones listas para cultivar sus habilidades y llevarlo al siguiente nível.**Descripción de puesto**:**Job Summary**This position manages multiple ocean related tasks simultaneously while understanding UPS Supply Chain Solutions and the correlation of functions as they relate to providing excellent customer service.**Responsibilities**:- Serves as the main point of contact with the customer relationship through regular proactive or reactive contact.- Resolves complaints across functional groups.- Processes ocean shipment orders, reviews quotes/rates, audits and researches operational performance issues.- Interfaces with external carriers and vendors to maximize service.- Trains newly hired employees, and serves as a mentor.- Works export/import and supports additional compliance and regulatory responsibilities.- Solves customer complaints and development of action plans where trends exist.**Qualifications**:- Minimum one year customer service experience- Extensive understanding of ocean transportation regulations & functions, brokerage industry and freight forwarding routing- Strong oral and written communication skills- Advanced Microsoft Office skills- Systems knowledge and experience- Analytical and resolution abilities**Tipo de empleado**:PermanenteUPS se compromete a proporcionar un lugar de trabajo libre de discriminación, acoso y represalias.