.**WPP IT provides IT services for WPP, the world's largest communications services group. As a creative transformation company, WPP is helping its clients transform the future through extraordinary work. WPP IT is an integral part of that journey and we are proud to provide technology for some of the world's most creative brands.****#LI-Hybrid****Visit our LinkedIn page to see what we're up to!****Why we're hiring**:At WPP, technology is at the heart of everything we do, and it is WPP IT's mission to enable everyone to collaborate, create and thrive. WPP IT is transforming to create our future IT together that will support the world's largest creative transformation company.As we continue on this journey we are looking for a Identity Assurance Analyst reponsible for the robust and secure delivery of global Identity and Access Management services aligned to the very best possible user experience.**What you'll be doing**:- To assist the IDAM Service Experience Lead in ensuring that the service meets business needs and defined SLAs.- To champion customer needs and influence product roadmap and design to drive the very best possible UX.- To assist in the build of sustainable, productive partnerships with internal & third party providers of Identity Services.- To monitor and report upon Service Metrics and partake in regular service reviews.- To assist in the management of escalation to the Service Delivery stakeholders for IDAM areas of concern.- To assist with problem, incident and change management processes in support of managed service providers.- To maintain a good understanding of all utilised and planned Identity and Access Management products.- To assist in the support of major implementations and ensure defined governance is followed in order to maximise service robustness & availability.**What you'll need**:- Collaboration and communication skills across the globe.- Service Management.- Experience running critical IT Services.- Experience working in a complex large scale Global environment.- Experience working with Identity systems.- Experience in service reviews and delivery.- Great verbal & written communication & interpersonal skills.- Good problem-solving, abstraction & critical-thinking skills.- Pragmatic approach, proactivity & autonomy.**Who you are**:**You're open**_:_** **We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.**You're optimistic**_:_** We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with confidence: to try the new and to seek the unexpected.**You're extraordinary**: we are stronger together: through collaboration we achieve the amazing