Omni Channel Senior Manager

The OfferFlexible working optionsOpportunity to make a positive impactWork within a company with a solid track record of successThe JobDesign and implement omni-channel strategies using Salesforce to enhance customer experience across multiple touchpoints (e.G., web, mobile, email, social media, in-store).Configure and optimize Salesforce Omni-Channel features to improve service workflows and customer support.Collaborate with marketing, sales, and customer service teams to ensure a unified customer journey.Analyze customer data and behavior to refine engagement strategies and recommend improvements.Monitor and maintain integration between Salesforce and other communication platforms.Troubleshoot and resolve issues with Salesforce Omni-Channel functionality.Create detailed documentation and reports on omni-channel processes and customer interaction metrics.The ProfileYou have at least 12 years experience, ideally within a Software Engineer role.You are highly goal driven and work well in fast paced environments.You possess strong analytical skills and are comfortable dealing with numerical data.You are adaptable and thrive in changing environments.The EmployerOur client is a premier consulting company that provides consulting expertise to small, medium, and large enterprises.#J-18808-Ljbffr