On-Site Service SpecialistLocation: Naucalpan de Juarez, Estado de México, Mexico
Job ID: R0041885
Date Posted: 2024-02-07
Company Name: HITACHI ENERGY MEXICO, S.A. DE C.V.
Profession (Job Category): IT, Telecom & Internet
Job Schedule: Full time
Remote: No
Job Description: Your Responsibilities: Diagnoses and resolves IT-related issues effectively and efficiently.Ensures that computers are delivered in a 'ready-to-use' condition for IT users.Provides ad-hoc training to users on common IT issues and guides them through self-service tools.Manages the physical stock of devices and accessories, including updates in the Configuration Management Database (CMDB).Conducts regular inventory checks for relevant hardware.Coordinates logistics by utilizing local logistics providers to transport and relocate devices between locations.Handles warranty cases in collaboration with the appropriate Original Equipment Manufacturers (OEM) vendors.Identifies and reports potential risks that could impact the quality of OSS services.Offers support to end users and ensures the functionality of IT equipment and software in meeting rooms and other user collaboration areas as part of desk-side support.Hosts and assists third-party technicians.Performs routine checks of computer rooms, including monitoring temperature, air conditioning, cabling, and general functionality.Adheres to prescribed OSS governance, which involves participating in meetings and following the escalation process, among other responsibilities.Follows OSS procedures as outlined in the Runbook, Standard Operating Procedures (SOPs), and knowledge articles.Recommends equipment modifications or improvements to achieve operating efficiencies and ensure customer satisfaction within a factory environment (when applicable).Supports process engineering & maintenance as related to non-standard IT hardware, non-standard systems, IT-related production equipment, machine control issues, etc. (when applicable).Responsible for the setup and deployment of hardware of various types of software (when applicable).Your Background: Formal qualification in IT completed from an accredited university or college OR completed an apprenticeship in the field of IT.Excellent communication skills, both written and verbal, including the ability to communicate effectively with both business and technical audiences in local language and English.Proactive and solution-oriented mindset.Demonstrates an ability to work independently and is self-driven.Tools: Service NowMS Office 365WindowsiOSAsset Management Tools.Methodologies: Lean 6 SigmaITILAbout UsHitachi brings together the world's greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That's why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world's biggest challenges.
Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Hitachi vision around the globe.
From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there's no challenge too great for our pioneers. And there's no shortage of opportunities for you to make a difference.
Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.
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