.**Job Summary**:Technical specialist and regular customer support contact to diagnose and complete less complex repairs to Cummins products at a single customer's site.**Key Responsibilities**:Engages customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needsApplies the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs, including identifying and preparing required parts and toolsCoaches on preventative maintenance activities and basic repairs completed by customer employeesEscalates unresolved issues to more experienced On Site Technicians and/or SupervisorCompletes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.Completes training in line with skill and business requirementsMaintains work area and tools for cleanliness and proper operationEnsure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor**Responsibilities** **Competencies**:Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.Customer focus - Building strong customer relationships and delivering customer-centric solutions.Develops talent - Developing people to meet both their career goals and the organization's goals.Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.Health and Safety Fundamentals - Champions and models proactive health and safety behaviors by identifying, reporting and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury-free workplace.Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution