On The Road Shift Manager, Last Mile OperationsAt Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people.
Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.
Three key areas that you will always focus on are safety, service quality, customer experience, and productivity of your department.
Supervisory ResponsibilitiesYou will be part of the Amazon Logistics Team, responsible for the day-to-day management of the delivery station, overseeing the operation that focuses on the delivery of Amazon orders direct to customers.Lead a team of Process Assistants and Delivery Service Providers (DSPs) in daily management of the delivery station, including meetings, training sessions, assigning job duties, and communicating with DSPs including management representatives and their drivers.Responsible for ensuring that you have a safe workplace, properly trained people, and that their needs are addressed so they can focus on their jobs.Lead change at internet speed; innovation has made us the global company that we are today.Help in daily operations: Receive, scan, lift, and move shipments up to 25 kgs each.Route shipments within the AMZL coverage area.Support and assign job duties to process assistants.Adapt to sudden changes and growth according to operational necessities.Track & monitor sorting operation and driver's dispatch.Job RequirementsContinual standing and/or walking an average of 5 miles daily.Ability to work in construction/distribution environments that may be noisy, unlit, unheated, and not air-conditioned.Availability to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.Key Job ResponsibilitiesReview the operational forecast and determine productivity requirements for sort operation, managing a team group to meet all building's goals.Support all safety programs to ensure a safe work environment for all associates and DSPs.Proactively identify and lead process improvement initiatives and Lean tools.Train and develop people.Implement Continuous Improvement Projects.Build bonds between all stakeholders and peers.Monitor and audit plans for DSPs including staffing, schedules, quality initiatives, and performance levels.Promote best practices and continuous process improvements across your team in areas like health and safety and productivity.Ensure there is on-the-road capacity for deliveries including during peak business times.Help to pilot new service types on-site, such as electric vehicles and cargo bikes.Carry out performance reviews with DSPs.BASIC QUALIFICATIONSA completed Bachelor's Degree or 2+ years Amazon experience.2+ years of direct management experience for employees and their performance.3+ years of general experience.Fluent in both Spanish and English.PREFERRED QUALIFICATIONSDegree in Engineering, Operations or related field is a plus.2+ years management experience in a delivery, manufacturing, production or distribution environment.Management of a minimum of 30 employees (including payroll, performance management, work-flow assignment).Interest in long-term career development in Logistics & Transportation.Experience working and managing 3PL operations.Familiar with the area and willing to relocate.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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