.**Job no**: 518588**Brand**: FCM**Work type**: Full time**Location**: Mexico City**Categories**: Corporate & Group Travel**Onboarding and Training Manager - México**FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses.Ranked as one of the world's top five travel management companies, it has a business network in over 97 countries and global headquarters in London, Brisbane, Singapore and New York. Backed by the global strength of Flight Centre Travel Group (FCTG), FCM combines local expertise and global experience to provide clients with a truly bespoke experience.Established in June 2004, FCM has been named World's Best Travel Management Company for eight years running at the World Travel Awards.To learn more about FCM please click HERE**About the opportunity**:An exciting opportunity has arisen in FCM, Flight Centre Travel Group Corporate Brand in Mexico City.As Onboarding and Training manager you will be responsible for the development and implementation of training plans to support the objectives of the organization.You will also be responsible for all training programs ensuring onboarding for new hires, new training and development programs.This position will ensure productivity and employee training, The position goal is to increase strategic training to achieve Flight Centre Travel Group training needs.**Who we are**:Successful, hard-working, fun, and dynamic is how Flight Centre Travel Group describes its culture. We look for smart, savvy individuals - innovative creative people who bring a real passion to their work. We value our people and reward them with a supportive work environment and a real career path. If you can relate to our culture, then this is an opportunity you won't want to miss!At the very core of our operations is a passion and drive to share the love of travel and to open up the world for those who want to see.**Who you are**:- Strong business acumen with detailed understanding of all FCTG brands and businesses and the ability to build strong relationships with key stakeholders.- Customer focused, providing outstanding service to internal business partners and other teams.- Strong training designing and employee development.- An excellent communicator who presents ideas and concepts logically and clearly, practices information sharing and active listening.- Strong people skills in the context of internal and external parties.**Key Responsibilities**- Onboarding for new hires.- Training needs detection.- Training and upskilling of FCM Staff as needed.- Development and documentation of the training program for new hires and FCTG staff.- Feedback and management performance training for leaders and general staff.- Develop structured approach and framework for resolving key business problems.- Present clear recommendations to Flight Centre management team.- Support and develop training initiatives