Named the No.
1 PMS and No.
1 Hotel Management System by Hotel Tech Report in 2022, Cloudbeds is trusted by properties across the globe for its award-winning front desk, revenue, distribution, guest acquisition and guest engagement solutions seamlessly combined in a single unified system.Behind the Cloudbeds platform is a growing team of 700+ employees distributed across 40+ countries speaking 30+ languages.
From data architects to UX designers, integrations managers to payments experts, former hotel managers to former OTA executives, our team comprises the brightest minds in technology and hospitality working to solve the industry's biggest challenges.From the beginning, we've believed that our people are our greatest asset, so we founded the company as #RemoteFirst, #RemoteAlways with shared core values that allow our team to thrive.
This means we:- Hire the best people around the world; - Emphasize the value ofresults over hours put in; - Provide flexibility inworking hours and locations; - Foster an inclusive environment that celebrates bold thinking and diverse perspectives; - Offer open vacation policies, free LinkedIn Learning, and other benefits that promote well-being and professional development.Together we're on a mission to power every property in the world, and to do that, we need to find the best talent in the world.
That's why we're on the search for a superstar **Whistle Onboarding Coach**.As an **Whistle Onboarding Coach** **you will support customers and internal teams in terms of all Whistle related questions.
As an **Whistle Onboarding Coach**, you will make our company motto of \"more reservations, happier guests\" a reality by providing outstanding support to our customers around the world.
**_ *PLEASE SUBMIT YOUR APPLICATION AND CV IN ENGLISH*_****Location**:Remote - LATAM**Required Shift**: Anytime between 1PM to 10PM UTC Timezone**What You Will Do**:- Follow up with new accounts and assist with the Whistle onboarding process.- Assist and support our existing customers (hotel properties) daily in the use of our software in English and other languages.- Partner and work closely with internal teams to define and achieve customers' success criteria, demonstrate ROI, and ensure customer renewal with Cloudbeds product suite.- Troubleshoot and make outbound calls for escalated issues and onboarding calls.- Use training materials to keep up-to-date with the latest system updates.- Attend company-wide online training sessions.- Utilize customer service skills to resolve client inquiries; understand the needs ofclients and determine appropriate solutions
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