**Key Responsibilities**
- Configure Software Systems.
- Manage Service Level Onboarding targets and ensure business objectives are met from a Time to Revenue perspective.
- Work on as many as 10 different small to medium customer Onboardings at one time.
- Assist with testing solutions including remote connectivity to help ensure successful Onboarding
- Create and maintain knowledgebase documentation for the department
- Other duties as assigned by Manager.
**Background and Skills**
- Bachelor's degree, or equivalent experience
- Familiarity with Microsoft, Microsoft Outlook, Microsoft Power Point required.
- Documentation skills are required.
- Basic SQL
- Advanced EXCEL (Pivot tables, VLOOKUP, Charts)
- Strong work ethic & people skills required.
- Ability to multi-task with attention to detail and deadlines required.
- Ability to identify, research and evaluate technical problems in a timely fashion required.
- Ability to analyze issues and escalate urgent problems to the development team lead required.
- Familiarity with Web-based Software / SaaS customer Onboarding/integration required.
- Demonstrated excellent English communications skills (written and oral) required.
- Experience working in a dynamic team environment required.
- Ability and willingness to learn required.
**Nice to Have Skills**
- Oil and Gas Industry experience is a plus.
- Knowledge of Visio is a plus
- Knowledge of Under Grounds Storage Tanks and associated lines and sensors is a plus
- Knowledge/familiarity with Fuel Inventory Management is a plus
- Knowledge of Environmental Compliance for Underground Storage Tanks is a plus.
- Knowledge of products, systems and techniques currently used by the company (i.e. IS360, Ingauge, Bitmapping, FMS, Vontier Business Systems) a plus
- Strong second language skills a plus
- Prior experience conducting remote, web-based training is a plus
- Prior experience with International accounts/customers is a plus
- **Personal Trait Profile**
**Quality First**: Plan & execute accurate, complete, timely and reliable work. Integrity never compromised.
**Respect for People**: Appreciates diversity in experience, heritage, education, organization level and gender.
**Management by Fact**:Gathers, analyzes and summarizes data to draw rational, fact-based conclusions.
**Blameless**:Seeks root-cause solutions and fixes processes rather than finding someone to blame.
**Teamwork**:Collaborative with customers, suppliers & associates at all levels towards mutual objectives. Ability to work as an individual contributor and as a team member in a fast-paced, multidisciplinary environment.
**Sense of Urgency**: High energy, bias for taking action. Spontaneously recognizes and resolves issues. Possesses sense of urgency regarding on time performance.
