.Onboarding Specialists warmly welcome our newest Salesforce Premier customers post-sale before they begin the implementation process, to ensure a positive initial experience with Salesforce and the achievement of customer business objectives. This role focuses on helping customers achieve rapid time to value, while helping them build a solid understanding foundation for future growth with their chosen Salesforce clouds/products and the broader Salesforce Platform.Acting as a trusted advisor to support customers during the onboarding phase and enable their pre-implementation readiness, our team collaborates with internal collaborators and customers to guide initial onboarding conversations.We are looking for a passionate, customer-centric, and results-oriented learner with a positive attitude who is agile in the face of a dynamic environment to join our team. Your work will directly influence customer experience, setting the stage for long-term engagement and success. By delivering outstanding value in the initial stages of the customer's journey, you will contribute to our customers' success and reinforce Salesforce's reputation as an industry leader.Job Responsibilities:Become a Salesforce subject-matter expert for specific Salesforce products focusing on accelerating the initial "time to value" for new customersBe the customer's first point of contact post-sale and welcome them warmly into the ecosystemDeliver virtual 1:1 engagements to educate and empower our customers to achieve business value using the Salesforce Customer 360 Suite of ProductsUse consulting skills to uncover initial business use cases and objectives, setting the stage for long-term customer success.Provide relevant recommendations specific to customers' business needsCreate tailor-made Success Paths for customers, detailing the steps that will ensure their business objectives are metBuild positive relationships with both internal and external business partners, contributing to broader goals and growth.Actively leverage and chip in to the overall knowledge base and expertise of the communityExperienceConsistent track record in delivering success leading customer-facing presentations and engagements with strong communication and presentation skills.Relevant 3rd-level degree or equivalent qualification.2+ years of relevant work experience helping customers achieve full business potential through technology.Able to work independently as a self-starter, manage time and prioritize activities while performing effectively under pressure.Able to apply customer success concepts, practices, and procedures to help drive customer success