Onboarding to Offboarding
Queretaro, Mexiko | Human Resources | Berufseinsteiger | Unbefristet | December 20, 2024-
- Job Description
- Role Summary
- The Service Professional H2R plays a crucial role in providing expert HR support, resolving complex inquiries, and ensuring accurate and timely resolution of cases.
By leveraging their specialized knowledge and skills, maintaining a comprehensive knowledge base, and actively contributing to internal projects, they contribute to the overall effectiveness and efficiency of HR operations and enhance the employee experience within the organization.
- Main Tasks
- Uses depth of knowledge and specialized skills in HR, Benefits, Payroll, etc.
to answer questions and resolve/administrates cases f rom employees, managers and retirees on all HR products and processes, from the served employee population in scope.
- Onboarding, internal transfers, and offboarding processes, as well as general employment (especially payroll related)
- All questions relating to relevant HR products (in scope of HR Operations organization) such as HR administrative questions and HR Online
- Professional training (requirements, training programs and selection processes)
- Administrates inquiries according to area of responsibility and scope
- May take responsibility for a specif ic topic area (e.g., payroll, benef its) and has expert knowledge in this area
- Documents questions in the Customer Relationship Management System (Frequently Asked Questions)
- Maintains the knowledge database.
- Processes complaints, including research and problem solving.
- Works on internal projects
- Your Profile
- 2 - 5+ years' experience in HR (depending on level) or a Human Resources Management degree or a formal commercial qualification with an additional qualification as an HR professional
- Strong oral and written communication (Spanish and English).
- Customer oriented and solution focused
**#LI-Onsite**
- Are you full of ideas?
Are you keen to take on responsibility and really achieve something?
Then our doors are open to you.
This company lives out its values, gives people the freedom to use their own initiative, and offers many development exciting opportunities and many exciting projects - all of which awaits you here.