.In 2021, MAHLE with its more than 71,000 employees, generated sales of around EUR 11 billion and with its 160 locations, including 12 large research and development centers, is represented in more than 30 countries. Come join our team at MAHLE! #StrongerTogether- Your Role & Responsibilities:- Responsible for all aspects of operational IT Service delivery following global standards and guideline defined by FIT.- Responsible that the expected outcome is delivered and maintained with agreed quality.- Responsible for a regular KPI reporting about the services and their performance in their area of responsibility; responsible to adhere stipulated KPIs.- Responsible for providing internal service production costs for service cost calculation and budgeting.- Demand, control and support the continuous service improvement processes.- Responsible for complete and up to date service documentation (including technical, operational, compliance aspects).- Responsible as contact person, escalation authority and coordinator for the business-critical and other services for the customer within the Service Tower.- Responsibility for a functioning operational global service management (based on MIG standard / ITIL), aligned with customer requirements and processes and its documentation.- Ensuring quality in project management and in the service delivery process, including tower and cross-divisional service improvement process.- Proactive, independent, regular, and cross-departmental review of service contracts for effectiveness, efficiency and costs of operational systems and responsibility for the successful implementation of measures.Your Skills & Strengths:- Academic background: Computer Science or similar studies.- Professional experience: > 5 years.- Knowledge andexcellent understanding of related business processes or infrastructure technology for responsible service area.- Good knowledge of project management.- Good knowledge of service controlling and financial management for services.- Special knowledge in reference to Industrial IoT, Industry 4.0.- Good knowledge in technical problem-solving techniques.- Language skills: Fluent in English, additional languages are welcome.- Leadership experiences (especially leading global teams), leading by example, staff motivation.- Intercultural expert / experiences.- Team player.- Performance Management (target oriented).**Do you have any questions?**Facts about the job**Entry level**:- Experienced hires**Part- / Full-time**:- Full Time**Functional area**:- IT**Location**:Monterrey, MX**Company**:MAHLE Shared Services Mexico S. de R.L. de C.V.Your future at MAHLEAs a team player and someone who thinks ahead, you can deploy all your skills with us. In cooperation with colleagues from different countries and areas, you contribute in designing the mobility of the future. When selecting MAHLE, you choose trend-setting technologies and strategies