Who we are.We are a team of passionate experts with a clear ambition: applying digital technology to advance what matters for our clients and society. Together we create reliable and responsive digital foundations for the world's businesses, institutions, and communities.The future is our choiceAt Atos, as the global leader in secure and decarbonized digital, our purpose is to help design the future of the information space. Together we bring the diversity of our people's skills and backgrounds to make the right choices with our clients, for our company and for our own futures.If you are an awesome problem solver, highly self-motivated and self-directed, with keen attention to detail, we're looking for you! We're looking for a Support Engineer in Tultitlan, CDMX.Job DescriptionProvides quick response to client incidents on site to troubleshoot, analyze, diagnose and engage appropriate technical resources to resolve client issues. The incumbent operates independently to provide prompt and professional desktop service through quick processing and prioritization of a variety of problems.Ensures the most complex customer issues are promptly addressed, documented and resolved in a timely and professional manner consistent with the highest customer service and professional/technical standards.Initiates tracking and reporting of issues, as well as recommends means for system improvement including procedural steps, increased training, and enhanced documentation.Rotate shifts periodically.EXCELLENT customer service skills & attitude.FLUENT English skills.Rewards and benefits:Savings fundMajor Medical Insurance (Including Dental, Vision, Telemedicine, Psychologist, Pediatric, others might apply)Life insuranceFuneral aidAttendance bonusVacation bonusAguinaldo (Number of days above the law)Future career path:Growth in the companyOpportunities for professional development and training.Free training available and opportunities to advance in the company.Collaborative and innovative work environment.What's next once you've applied?A quick conversation with HR Recruitment.Interview with a Manager/IT expert/project representative.Feedback (1 - 5 business days after the interview).For any questions, please contact our recruiter Alberto Mata: ****** our phenomenal Network team to work together!Learn more about us:At Atos, we embrace diversity as the ultimate engine of ingenuity for our clients, and we constantly strive to create a culture where people feel supported and encouraged. Whether it is fighting climate change, promoting digital inclusion, or ensuring trust in data management – tech for good sits at the core of our identity. With numerous global recognitions for our ESG practices, we are committed to building a better future for all by harnessing the power of technology.#J-18808-Ljbffr