Onsite Support Engineer Location: Matamoros, Tamaulipas, Mexico Salary: 2000 pesos MXN per day Start Date: October 1, 2024 Excis Compliance Ltd. is looking for a talented Onsite Support Engineer (Deskside Technician) to join our team in Matamoros, Mexico.
If you're passionate about technology and enjoy hands-on work with a focus on customer satisfaction, this opportunity is for you!
What You'll Do: Provide expert deskside support for PCs, laptops, and hardware components.
Troubleshoot hardware/software issues, perform data backups, and restore systems.
Support PC configuration , operating system installation, patching, and upgrades.
Address vulnerability mitigation and ensure security standards are maintained.
Collaborate with multiple vendors to resolve issues and deliver technical solutions .
Deliver exceptional customer service to end users and provide executive-level support.
Be ready to travel (~45 miles) for critical support and perform equipment setup that may require climbing ladders (up to 6 feet).
Requirements What We're Looking For: 2+ years of experience in deskside support or a similar IT role.
Strong knowledge of computer hardware, SCCM/Intune , and troubleshooting techniques.
Familiarity with PC imaging, vulnerability remediation , and hands-on hardware troubleshooting.
Excellent communication and relationship-building skills .
Ability to work independently and provide off-hours support when required.
Benefits Why Join Us?
Become part of a global leader in IT support services.
Collaborate with diverse teams and expand your technical expertise .
Opportunity to work on critical systems and provide direct support to executives.
Enjoy a competitive daily rate of 2000 pesos MXN .
Apply now to be part of a dynamic team, where your skills and dedication will make a significant impact!
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