Onsite Tech Support - Saltillo Mex

Job Description:Quick response to client incidents on-site to troubleshoot, analyze, diagnose and engage appropriate technical resources to resolve client issues.The incumbent operates independently to provide prompt and professional desktop service through quick processing and prioritization of various problems.Ensures the most complex customer issues are promptly addressed, documented and resolved in a timely and professional manner consistent with the highest customer service and professional/technical standards.Initiates tracking and reporting of issues, as well as recommends means for system improvement including procedural steps, increased training, and enhanced documentation.Rotate shifts periodically.Job Requirements:Well knowledge in PC, Laptop & cellphones management (add computers to AD Domains, profiles, etc.)Experience in support MS Windows SOWell knowledge in Office support (MS Office, Outlook, etc.)Well knowledge in hardware (Desktop, LapTop) supportBasic knowledge in ITIL (recommended)Well knowledge in TCP NetworksExperience in customer attentionAvailability and excellent attitude#J-18808-Ljbffr