.The Infrastructure Senior Technology Analyst is an intermediate level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks.**Responsibilities**:- Create complex project plans, perform impact analyses solve/work high impact problems/projects, and provide resolutions to restore services- Drive Root Cause Analysis (RCA) post restoration of service- Design testing approaches, complex processes, reporting streams, and create automation of repetitive tasks- Review requirement documents, define hardware requirements and examine and update processes and procedures as necessary- Provide technical/strategic direction and act as advisor/coach to lower level analysts- Develop projects required for design of metrics, analytical tools, benchmarking activities and best practices- Contribute to technical direction and strategic decisions- Has the ability to operate with a limited level of direct supervision.- Can exercise independence of judgement and autonomy.- Acts as SME to senior stakeholders and /or other team members.**Qualifications**:- 5-8 years of experience in Infrastructure Technologies delivery with a proven track record of operational process change and improvement- Ability to communicate technical concepts to non-technical audience- Ability to work with virtual and in-person teams, and work under pressure or to a deadline- Experience in a Financial Services or large complex and/or global environment preferred- Effective written and verbal communication skills- Effective analytic/diagnostic skills**Education**:- Bachelor's/University degree or equivalent experienceThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.**Background Experience**:- Attend and support business demands need for maintaining sufficient hardware capacity for Distributed system platform- When necessary, interact with other IT groups, production management for end-to-end service problem identification and resolution- Early project engagement on capacity planning for Business volume indicators, affecting business growth and forecasting capacity needs- Provide capacity planning recommendations on metrics such as CPU, MEM, DISK & other indicators for projects or ad-hoc requests- Excellent planning and communication across local and global teams- Diagnose and resolve problems through troubleshooting and analysis, escalate issues as appropriate- **Job Family Group**:Technology- **Job Family**:Infrastructure- **Time Type**:Full time- Citi is an equal opportunity and affirmative action employer