Operaciones Gerente

Job SummaryAs a Gerente De Atención De Quejas C11 at Citi, you will be responsible for leading a team of employees in providing operations support services. Your primary objective will be to ensure the seamless delivery of operations support services in alignment with Citi's operations support infrastructure and processes.Key ResponsibilitiesLead and mentor a team of employees through delegating daily tasks and responsibilities, as well as recommending new work procedures to streamline operations.Conduct training, monitor quality and quantity of team work, and provide feedback on performance, including making recommendations on pay increases, promotions, terminations, etc.Analyze operations information and make evaluative judgements to solve problems.Identify and resolve routine problems and operational issues with broader departmental impact within established procedures.Identify hiring needs to ensure adequate staffing.Serve as a backup for manager, as needed.Operate with a limited level of direct supervision.Exercise independence of judgement and autonomy.Act as SME to senior stakeholders and/or other team members.Manage teams effectively.Requirements2-5 years of related business experience, including at least one year of supervisory experience.Proficient in Microsoft Office.Proactive leadership and motivational skills.Proven organization and time management skills.Demonstrated problem-solving and decision-making skills.Consistently demonstrates clear and concise written and verbal communication skills.EducationBachelor's degree/University degree or equivalent experience.This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.#J-18808-Ljbffr