Operador Telefónico

Job DescriptionAs a Telephone Operator, you will be responsible for providing information by accessing alphabetical, geographical, or other directories. Your tasks will include assisting customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections. You will also handle emergency calls and assist children or people with physical disabilities to make telephone calls.Job Duties and ResponsibilitiesEfficiently and accurately provide information by accessing directories.Assist customers with billing inquiries, including third-party charges and refund requests.Manage and handle emergency calls, ensuring a calm and professional demeanor.Support others in making telephone calls.Maintain confidentiality and adhere to privacy regulations.Collaborate with team members to continuously improve communication processes and customer satisfaction.Resolve customer requests, questions, and complaints empathetically and professionally.Complete additional tasks or responsibilities as assigned.Work ExperienceUses knowledge and skills gained through formal training or considerable work experience.Works within established procedures with a moderate degree of supervision.Has 1 to 2 years of work experience.EducationHigh School Degree or equivalent is preferred.Combination of education and experience will be considered.CertificationsCertifications may be required or preferred.#J-18808-Ljbffr