Operation Manager Call Center

**Activities**- Lead, audit and support the process of the team in charge.- Ensure the correct operation of the Contact center and lead the work team to align process to accomplish the objectives of the department.- Track and evaluate the key performance indicators of the operation.- Elaborate and submit the KPI reports to the direct boss.**Requirements**:- Advance English Skills. (Fluent conversation)- Advance Excel Skills.- Experience 3 years in Contact Center. (desired)- Experience 3 years as Operation Manager or Operation Coordinator.- Administration or economic degree.- Management of Key performance indicator.Tipo de puesto: Tiempo completoSalario: $40,000.00 - $43,000.00 al mesHorario:- Turno de 8 horasTipos de compensaciones:- Bono mensual