**The company**
Toshiba is a provider of technology services for retail businesses to create high-quality digital platforms and products that accelerate time to market. Our diverse and adaptable teams provide the right mix of solutions and methodologies to deliver results as we collaborate with our clients' teams to foster innovation through continuous learning.
**Our people**
At Toshiba, all team members are empowered to take responsibility and develop innovative solutions to our customers' most challenging problems. To retain and develop top talent, we foster a work environment that celebrates creativity, encourages skill development, and enables multidisciplinary collaboration**.**
**What you will bring to the team**
The Operations Team Lead is responsible for supporting team members to meet team objectives. The position requires you to work closely with the Maintenance Delivery Manager to provide clear, consistent, and accurate direction to the team. The Operations Team Lead will have direct supervisory responsibility for a small team of entry-level or junior team members. The position is responsible for communicating goals and deadlines to team members and planning and maintaining work and project schedules. The Operations Team Lead is also responsible for assessing team performance and providing feedback to employees, provide input on performance ratings, and provide input on disciplinary actions or performance improvement plans. The Operations Team Lead will participate with Maintenance Delivery Managers on interview panels and assist with hiring decisions. Oversee daily team operations, communicate new developments and policy and procedure changes. The Operations Team Lead will regularly review KPI's/metrics with all team members and develop an action plan for those who need it. This position is required to lead and assist with team member inventories to ensure execution and accuracy.
**What you will be doing**:
Your typical day as a Toshiba Operations Team Lead involve:
- Oversee daily team operations. Reassign tasks as needed to improve efficiency and meet customer SLA's. Able to assess workload requirements and then schedule, prioritize, and assign work accordingly. Send out daily morning open task reports. Work with team to transfer parts to meet SLA's. Assist management with overtime approvals. Review billable Service Request reports and continue to raise awareness to flag out of scope work. Have regular KPI reviews with individual team members. Use KPI reports to identify and develop plans to assist those needing improvement.
- Direct supervisory responsibility for entry-level or junior team members, to include providing training, coaching, and guidance. Provide input on performance ratings for team members and input on performance correction activities.
- Responsible for planning and maintaining work and project schedules. This includes updating trips in Oracle, vacation requests and team calendars.
- Organize and coordinate team member inventories. Provides guidance to team to ensure inventories are done in accordance with the company policy.
- Plan and manage new system training requirements in preparation for new supported wall to wall systems.
- Perform other related duties as assigned.
**Naturally To be successful in this role, you must have and know of**:
- High School Diploma with +4 years of related experience, and IT/Technical degree or certificate preferred.
- Must be able to travel to customer locations with some air travel.
- Strong organization and attention to detail.
- Good written and oral communication skills.
- Experience reviewing billable reports and ensuring documents are properly flagged.
- Ability to multitask, prioritize assignments and work independently.
- Working knowledge of project management.
- Improving efficiency and meeting customer SLA's.
- Experience with task reports.
- Overtime approvals.
- Customer escalations.
- Build cooperative working relationships with the Client Advocates.
- Research and reconcile all inventory discrepancies.
- Availability to travel.
- Schedule availability.
- Zone of search: Miguel Hidalgo surroundings or Edo. Mex.
**Preferred Skills**:
- Retail project management experience.
**We offer**:
- Hired directly by Toshiba and 100% under payroll.
- Benefits of the law (IMSS, INFONAVIT, vacation bonus).
- 30 days of Christmas Bonus.
- Major medical expenses insurance with dental and visual coverage (for the employee and direct family members).
- Minor medical expenses insurance.
- Life insurance.
- Saving fund.
- Grocery coupons.
- Pension plan.
- 12 days of vacation plus 6 floating days.
**Salary**: $20,000.00 - $27,000.00 per month
Application Question(s):
- What is your adress?
- Do you have schedule availability?
- What have been your responsibilities as a project leader?
- What is your experience leading service projects in the IT sector?
- Do you have experience managing SLA's compliance?
- What is your Engl
