.The Operational Risk Manager provides full leadership and supervisory responsibility. Provides operational/service leadership and direction to team(s). Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models and plans within area of expertise. Strong communication and diplomacy skills are required. Generally has responsibility for volume, quality, timeliness of end results and shared responsibility for planning and budgets. Work affects an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family. Full supervisory responsibility, ensuring motivation and development of team through professional leadership to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations as well as direction of daily tasks and responsibilities.**Responsibilities**:- Attend reviews by Regulators, Internal Audit, 2nd Line Reviewers, and external reviewers such as KPMG or EY, to ensure correct attention and foresee any type of non-compliance and ensure the closure of the review with the least number of observations- Analyzing comparative data and preparing regional reports.- Preparing, editing and maintaining Monthly Deck.- Interacting and working with other areas within Citi, as necessary.- Work with MCA owners and key process owners to facilitate and coordinate risk monitoring and mitigation, Testing, Risk Analysis, and Maintenance to support the business effective control environment.- Provide information regarding MCA during Internal and External Reviews (i.E. Internal Audit, Strategic Franchise Reviews, FCR, Compliance Testing, Peer review, Regulatory Agencies)- Promote active escalation of emerging risk and issues identified within the business- Assist the business groups in completing a comprehensive Annual Risk Assessment (ARA) and perform ongoing monitoring procedures defined in ARA.- Assist in raising IBAMs and strengthening issue notification and escalation.- Assist in delivering 'Deep Dive' Reviews for Risk Identification, Analysis, and Management.- Partner with the business in root cause analysis of risk events and control breaks, and establish an effective feedback loop to management.- Coordinate and perform control testing as part of the MCA for Consumer Operations. Tracking the status of MCA completion and the escalation of exceptions / control failures.- Ensure compliance of the annual control must win battles (MWB) assigned by the Banamex Office of Governance & Control in alignment with the control key objectives of Grupo Financiero Banamex (GFB).- Additional duties as assigned