Capgemini is seeking a highly motivated and detail-oriented Operational Support Analyst I for a top 10 US Insurance Carrier.Role Description:Provide Incident Management Support (L1) and triage issuesServiceNow Ticket SupportConduct research and analytics as needed to support various initiativesListen to IVR calls and provide proactive recommendations for tuning and improvementMaintain documentationUAT TestingProduction Validation Support – Support initial validation activities after a production deploymentMonitor KPIs / Tracking Actual Value of Deployed Change RequestsParticipate in Inspect & AdaptOwn test data acquisition requests and troubleshootingSkills and ability to interact with diverse stakeholdersRequirements:Total Work ExperienceMinimum Required: 1-3Preferred: 4-6Language ProficiencyEnglish - FluentRequired EducationMinimum Required: BachelorPreferred Branches of StudyData AnalyticsIVRITSoftware / Tool SkillsSQL - Entry Level (1-3 Years)Microsoft Office (Word, Excel, Visio) - Entry Level (1-3 Years)Benefits:This position comes with a competitive compensation and benefits package:Competitive salary and performance-based bonusesComprehensive benefits packageHome Office modelCareer development and training opportunitiesFlexible work arrangements (remote and/or office-based)Dynamic and inclusive work culture within a globally known groupPrivate Health InsurancePension PlanPaid Time OffTraining & DevelopmentAbout CapgeminiCapgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology.
The Group is guided every day by its purpose of unleashing human energy through technology for an inclusive and sustainable future.
It is a responsible and diverse organization of over 340,000 team members in more than 50 countries.
With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast-evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.
The Group generated €22.5 billion in revenues in 2023.#J-18808-Ljbffr