About the company:
DRAIVER is an industry-leading self-learning logistics platform that enables vehicle movement planning, coordination, and execution. We streamline management by connecting businesses to transport services and independent contract drivers, simplifying employment with quick and direct access to jobs and drivers, GPS routing and tracking, as well as providing digital documentation and payment options. Our all-in-one application provides you with the tools to better drive your business.
Role Objective We are seeking an Operations Analyst to join our dynamic team and contribute to our ongoing efforts in data improvement and operational efficiency. As an Operations Analyst, you will play a crucial role in analyzing, interpreting, and optimizing data processes to support our organizational objectives, ensuring an effective execution of vehicle movements and a quality service to our clients.
Main Responsibilities Manage Daily Operations in order to guarantee quality service for clients and driversMonitor the drivers' trips and ensure the completion of the trip according to the terms and conditionsProvide operational support to customers and drivers and resolve operational problemsMonitor Operations Indicators and Run Analysis to get Ops InsightsTackle main issues and define necessary processCreate and review operations process and routines to improve the internal operations and customer experienceKey Requirements Minimum 1 year of operations experience is requiredKPI and data driven decision making Excel / Google sheets analyticsStrong ownership and self-guided problem solvingStakeholder management/communication skillsGraduated or in the last year in progress with some course with relation to the positionAdvanced English and Fluent SpanishBasic knowledge in SQL programming, Excel / Google Sheets and Google SuiteSoft Skills required Critical Analysis and Problem ResolutionAbility to work under pressureTeam Work and Multi-Task orientedEffective CommunicationProactivity and ability for incidents management
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