As an OPERATIONAL ANALYST, you will provide Service best practices of Incident, Problem and Knowledge centered support. In Operations Analyst, you will gain a broad understanding of the existing systems and technologies, inter-relationships and business processes so they will have a reasonably clear understanding of the current state.
This Job is located in #LI-Remote within Mexico and will report to Manager.
**Key Responsibilities**
- perform work at the second level of analysts.
- Analyze, troubleshoots, and resolves system and hardware alerts.
- Work with cross-function teams of IT professionals to troubleshoot these systems.
- Escalates important issues.
- Support team globally
**Qualifications**
- English written and verbal communication skills, including ability to work with customers throughout the organization. (B1 CEFR)
- Bachelor's degree in engineering or equivalent experience
- 1 or more years' experience Operation Services
Benefits included will be discussed with you by your recruiter during the hiring process, like medical benefits, life insurance and more.
This job posting may have multiple locations listed. You may work remotely and not be offered to relocate.
**ABOUT US**:
**PPG: WE PROTECT AND BEAUTIFY THE WORLD**
**The PPG Way**
Every single day at PPG:
**We partner with customers to create mutual value.**
We are insightful, dedicated and proactive. We have intimate knowledge of the market and our customers. We focus on practical solutions that make a difference.
**We are "One PPG" to the world.**
We are better and stronger together. We leverage our scale to reach new markets and introduce innovative technologies as we differentiate and disrupt our markets.
**We trust our people every day, in every way.**
We enable and empower our people to make the right decisions. We are inclusive, transparent and respectful. Our feedback is clear and actionable.
**We make it happen.**
We have a passion for winning. We achieve. We deliver with discipline and integrity. We bring our best energy to our work. We decide and act intelligently and quickly.
**We run it like we own it.**
We respect one another by being responsible and accountable. We always act in the best interest of our company, customers, shareholders and our communities.
**We do better today than yesterday - everyday.**
We continuously learn. We develop our people to grow our businesses.
**PPG Way: (**Click here to learn more about the PPG Way**)**
Benefits will be discussed with you by your recruiter during the hiring process.
