**Main Responsibilities**:
- Maintain company issued service standards, safety standards and security procedures.
- Perform reviews, evaluations, or disciplinary action for members of the customer service team.
- Present information and respond to questions from department managers, co-workers, customers andthe general public.
- Handle Customer Service requests and follow up to ensure customer satisfaction.
- Provide general assistance and advice to customers.
- Relationship building with customers, both internal and external.
- Lead the day-to-day inside operation and provide guidance for the customer service team.
- Work with line staff and line manager to ensure a premium customer service experience both inside and outside.
- Regularly communicate with customers and with all internal departments to ensure customer service standards are met and exceeded when possible.
- Handle customer complaints and/or objectives on services and provide follow up. Document all communication with customers.
- Identify and solve problems in early stages and look for ways to prevent problems when able.
- Communicate issues to management team quickly when necessary.
- Organize the broker aspects of the business by managing and communicating with our partner carriers.
- Build strong relationships with trucking company key contacts (i.e., owner operators, dispatchers and drivers).
- Maintain constant contact with carriers to secure additional truck capacity and manage existing business agreements.
- Align, campaign, and target carriers utilizing all tools to solidify book of business and support operations on consistent lane flows and shippers.
**Other responsibilities**:
- Performs other operational related activities or projects as delegated.
- Assist in hiring process.
Tipo de puesto: Tiempo completo, Por tiempo indeterminado
Salario: $30,000.00 - $35,000.00 al mes
Pregunta(s) de postulación:
- Sueldo Actual
- Sueldo deseado
- Disponibilidad para viajar
- Nível de inglés
Educación:
- Licenciatura terminada (Deseable)
Idioma:
- Inglés (Obligatorio)
Lugar de trabajo: Empleo presencial