Operations And Customer Service Manager

**Descripción empresa**:Transporte de carga federal terrestre y logística**Misión del cargo**:Leading and directing the day-to-day Operation and Customer service and their personnel at MVT Logistics.**Funciones del cargo**:**Main Responsibilities**:- Maintain company issued service standards, safety standards and security procedures.- Perform reviews, evaluations, or disciplinary action for members of the customer service team.- Present information and respond to questions from department managers, co-workers, customers andthe general public.- Handle Customer Service requests and follow up to ensure customer satisfaction.- Provide general assistance and advice to customers.- Relationship building with customers, both internal and external.- Lead the day-to-day inside operation and provide guidance for the customer service team.- Work with line staff and line manager to ensure a premium customer service experience both insideand outside.- Regularly communicate with customers and with all internal departments to ensure customer servicestandards are met and exceeded when possible.- Handle customer complaints and/or objectives on services and provide follow up. Document allcommunication with customers.- Identify and solve problems in early stages and look for ways to prevent problems when able.- Communicate issues to management team quickly when necessary.- Organize the broker aspects of the business by managing and communicating with our partnercarriers.- Build strong relationships with trucking company key contacts (i.E., owner operators, dispatchers anddrivers).- Maintain constant contact with carriers to secure additional truck capacity and manage existingbusiness agreements.- Align, campaign, and target carriers utilizing all tools to solidify book of business and supportoperations on consistent lane flows and shippers.**Other responsibilities**:- Performs other operational related activities or projects as delegated.- Assist in hiring process**Requisitos**:Bilingual English/Spanish required.Knowledge of AS400 and McLeod (preferred).Bachelor's degree in business administration, logistics, engineering or related field is required.Excellent communication abilities with aptitude in problem-solving.Minimum of three years of Transportation/Logistics experience and one year of Supervisory experienceKnowledge of CTPATComputer savvy with working knowledge of relevant software.**Condiciones Oferta**: