Operations And Customer Service Manager

**Descripción empresa**:
Transporte de carga federal terrestre y logística

**Misión del cargo**:
Leading and directing the day-to-day Operation and Customer service and their personnel at MVT Logistics.

**Funciones del cargo**:
**Main Responsibilities**:

- Maintain company issued service standards, safety standards and security procedures.
- Perform reviews, evaluations, or disciplinary action for members of the customer service team.
- Present information and respond to questions from department managers, co-workers, customers and

the general public.
- Handle Customer Service requests and follow up to ensure customer satisfaction.
- Provide general assistance and advice to customers.
- Relationship building with customers, both internal and external.
- Lead the day-to-day inside operation and provide guidance for the customer service team.
- Work with line staff and line manager to ensure a premium customer service experience both inside

and outside.
- Regularly communicate with customers and with all internal departments to ensure customer service

standards are met and exceeded when possible.
- Handle customer complaints and/or objectives on services and provide follow up. Document all

communication with customers.
- Identify and solve problems in early stages and look for ways to prevent problems when able.
- Communicate issues to management team quickly when necessary.
- Organize the broker aspects of the business by managing and communicating with our partner

carriers.
- Build strong relationships with trucking company key contacts (i.e., owner operators, dispatchers and

drivers).
- Maintain constant contact with carriers to secure additional truck capacity and manage existing

business agreements.
- Align, campaign, and target carriers utilizing all tools to solidify book of business and support

operations on consistent lane flows and shippers.

**Other responsibilities**:

- Performs other operational related activities or projects as delegated.
- Assist in hiring process

**Requisitos**:
Bilingual English/Spanish required.
Knowledge of AS400 and McLeod (preferred).
Bachelor's degree in business administration, logistics, engineering or related field is required.
Excellent communication abilities with aptitude in problem-solving.
Minimum of three years of Transportation/Logistics experience and one year of Supervisory experience
Knowledge of CTPAT
Computer savvy with working knowledge of relevant software.

**Condiciones Oferta**: