**Operations Associate, LCM - Latam**
**Mexico**
WEBTOON is a world leader in digital entertainment with over 82 million unique monthly readers.
We are a rapidly growing digital entertainment company and storytelling platform with users and creators from all over the world.
Every day we come ready to learn, contribute, and get excited about the opportunity to work alongside people of diverse backgrounds and work styles.
The Lifecycle Management Department is looking for an Operations Associate to join WEBTOON's team to support the Latam platform.
This position reports to the Lead for the Content and Operations for WEBTOON Latam and will work closely with other groups across the WEBTOON ecosystem.
**This is a full-time position based in our Mexico City office, and temporarily working remote.
**
**Responsibilities**
- Responsible for developing and optimizing operation procedures and excellencies across all users' touchpoints of the WEBTOON app and website
- Manage and optimize all in-app events and promotions across WEBTOON's inventories.
- Analyze and disseminate learnings to the organization, to inform business decisions and product improvements
- Coordinate with data and business functions to conduct A/B testing with in-app placements
- Uploading and reviewing ORIGINALS content prior to publishing
- Registering and scheduling promotional assets within the WEBTOON platform
- Enforcing Brand Safety guidelines for the promotional assets
- Assisting editorial programming on the WEBTOON platform
- Identify key moments in ORIGINALS to promote within the WEBTOON platform
- Writing copy, identifying recipients, and scheduling push notifications
- Creating and updating documentation for new features
**Requirements**:
- Bachelor's in Business, Data Science, or related field preferred
- 2-3 years of operations experience in web-based industries (content platforms, e-commerce, mobile games, etc.)
- Strong data fluency with ability to process data, and derive action-based insights
- Strong attention to detail and documentation skills
- Quick to adopt new processes
- Practical knowledge of storytelling
- Working proficiency in English and?Spanish?
- Any applicant for this position should be genuinely interested in WEBTOON and have general knowledge of the Spanish content and platform