.The Opportunity: The Opportunity: The Operations Business Center Manager will ensure the supervision of the Mexico City teams and act as a brand ambassador of the Avantor Business Center in the region will work in close alignment with the Avantor Business Center Leader in implementing the Governance structure, System operations, IT enabled Services, engaging in strategic placement, business scope discussions and focused on improvement initiatives via digital transformation. If you have real-time operations, contact center leadership experience, and customer support management and have achieved good metrics – let's talk! What we're looking for:Education: University degreeExperience: 7+ years of experience in a fast-paced, customer-focused environment (direct customer contact), experience in people management teams or individual's min 4 years, experience in business management, experience in handling direct or indirect customers Realtime Operations experience and achieved good metrics required. Project Management (hands-on) IT enabled services Systems Operations Management Customer Support Management Proven leadership skillsHighly customer-focused as well as proactive and team-focused.Outstanding interpersonal skills with the ability to comfortably interact with various client types (e.G. technical, end user, and economic buyers)High sense of responsibilityEager to learn and consistently improve their knowledge.Excellent communication skillsHighly focused on process improvement.Digital savvinessGBS/ SSC environment experienceCertifications: PMP - preferred - Process improvement certification Six Sigma, Kaizen etc are a plusLanguage skills: Professional English: writing, reading, and speaking.IT Skills: MS Office, Optional SAP (eligible): Demonstrates ability to effectively utilize technology platforms including CRM ToolsHow you will thrive and create an impactAs a major team contributor, this person will partner with carriers to:The SOM oversees team management and achievement of the center's objectives in line with the yearly targets.Ensures supervision of the Mexico City ABC teams from a commercial perspectiveThe operating managers and team leaders on the respective process (es) will report directly or dotted line to the SOM.The SOM needs to drive improvement projects (automation initiatives, A3s for optimization, standardization etc) and implementations to ensure the company goals are met and will have proactive cooperation and partnership-based communication with the other ABCs.The SOM will ensure appropriate ownership and initiation of transitions in case of an increase in the scope of the operations or in case of scope optimization among various ABC locationsThe SOM will play an active role in ensuring harmonizations are achieved in his respective tower.He or she will be the local contact person for stakeholders when it comes to process, people, optimizations, additional scope, transitions, and implementations