.Get Immediate Access to 1,916,000 premium jobsDirect Access to Top EmployersGain full access to exclusive job listings from leading companies worldwide.Verified, High-Quality Jobs OnlyNo ads, scams, or junk-just genuine opportunities.Explore thousands of open positions tailored to your lifestyle, including flexible remote jobs.Exclusive Resume ReviewReceive expert feedback with personalized suggestions to enhance your resume.The Opportunity:The Operations Business Center Manager will ensure the supervision of the Mexico City teams and act as a brand ambassador of the Avantor Business Center in the region.
This role will work in close alignment with the Avantor Business Center Leader in implementing the Governance structure, System operations, IT enabled Services, engaging in strategic placement, business scope discussions and focused on improvement initiatives via digital transformation.If you have real-time operations, contact center leadership experience, and customer support management and have achieved good metrics – let's talk!What we're looking for:Education: University degreeExperience: 7+ years of experience in a fast-paced, customer-focused environment (direct customer contact), experience in people management teams or individual's min 4 years, experience in business management, experience in handling direct or indirect customersRealtime Operations experience and achieved good metrics required.Project Management (hands-on)IT enabled servicesSystems Operations ManagementCustomer Support ManagementProven leadership skillsHighly customer-focused as well as proactive and team-focused.Outstanding interpersonal skills with the ability to comfortably interact with various client types (e.G.
technical, end user, and economic buyers)High sense of responsibilityEager to learn and consistently improve their knowledge.Excellent communication skillsHighly focused on process improvement.Digital savvinessGBS/ SSC environment experienceCertifications: PMP - preferred - Process improvement certification Six Sigma, Kaizen etc are a plusLanguage skills: Professional English: writing, reading, and speaking.IT Skills: MS Office, Optional SAP (eligible): Demonstrates ability to effectively utilize technology platforms including CRM ToolsHow you will thrive and create an impact:The SOM oversees team management and achievement of the center's objectives in line with the yearly targets.Ensures supervision of the Mexico City ABC teams from a commercial perspective.The operating managers and team leaders on the respective process(es) will report directly or dotted line to the SOM.The SOM needs to drive improvement projects (automation initiatives, A3s for optimization, standardization etc) and implementations to ensure the company goals are met and will have proactive cooperation and partnership-based communication with the other ABCs