Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us!
**Job Description**:
Kalypso, a Rockwell Automation Business, is a professional services firm dedicated to helping clients discover, create, make and sell better products with digital. We believe that innovation across the value chain is the single most important factor for long-term growth and success.
Kalypsonians are passionate about their work and committed to helping our clients become more innovative, competitive, and productive. The Kalypso team consists of diverse industry and technical experts with proven experience delivering results. Our people are recognized business, industry, and technical thought leaders with a passion for innovation.
As a provider of professional services, our people are the key to success. We are looking for the absolute best to join our world-class team. We want balanced individuals who are willing to go the extra mile to deliver the results our clients expect. At the same time, we are looking for characters with characters who complement their expertise and intelligence with personality and integrity.
**Location: Monterrey, Mexico (Hybrid)**
As a Delivery Manager, you will take high-level responsibility for establishing a 24/7 Managed Services team and operation and the day-to-day management of multiple projects, ensuring the quality of work produced meets the client's business needs and priorities. The work is fast-paced, demanding, and provides unparalleled exposure to unique opportunities.
**Responsibilities**:
- Responsible for all support contracts delivery and their success.
- Builds the team by owning the recruitment and training of the resources.
- Continuously maintains quality delivery on all support projects and services.
- Responsible for maintaining a good relationship with all clients. Maintain contact with clients at an executive level, focusing on the strategic nature of the relationship.
- Handling the executional ambiguities with diligence and comes with workable solutions.
- Own the process and outcomes for resolving client issues.
- Managing the utilization of resources effectively among the support contracts.
- Generates & maintains various practice-level reports, records, and documentation of practice activities.
- Expected to help the resources in their career growth.
- Assist in the monitoring and scheduling of daily activities of support teams.
- Follow quality service standards and comply with procedures, rules, and regulations.
- Collaborate with senior management and implement the organization expectation with the teams.
**Basic Qualifications**:
- Bachelor's Degree in engineering, business, or computer science, or 8+ years equivalent experience.
- Demonstrated leadership and problem-solving skills.
- Prior consulting and support experience working within manufacturing and/or IoT domains
- Strict attention to detail and collaboration capabilities.
- Demonstrated time management and prioritization skills with an eye for continuous improvement.
- Competency in one of the major cloud platforms such as AWS, Microsoft Azure, GCP, etc.
- Confident decision maker when it comes to practice management.
- Basic understanding of business requirements and the process of translating them into well-engineered and integrated technical solutions; attention to detail.
- Strong communication skills in English, both written and verbal.
**Preferred Qualifications**:
- +5 years of experience developing in any of the following Java, Python, JavaScript, C#,.NET, SQL languages, or related.
- Network management is a plus.
- Experience working with PLM systems is a plus.
- Knowledge in Oracle WebLogic Server, Oracle Fusion Middleware, or SOA is a plus.
- Knowledge of JavaScript, Groovy Script, and HTML is a plus.
- Experience with cloud platforms and cloud IoT tools is a plus.
- Knowledge of NoSQL databases, such as Cosmos, Dynamodb or Mongodb.