Operations Lead, Services Partnerships, Customer

.Division OverviewCustomer Services is an integral part of Adenza's growth and success. This division's mission is to continuously enhance the Adenza Customer experience in how they consume the Adenza software and services, using a strategic customer-centric approach focused on driving customer adoption and retention. Thus, successfully differentiating Adenza from our competition and contributing to the net growth of our business while offering intense and excellent career development opportunities.Team and Role OverviewThe purpose of the Americas CDC (Customer Delivery Centre) is to provide business expertise to support an organization's global or domestic implementation by designing new processes, optimizing current ones, managing complex implementation projects, and providing user support and training. We are seeking a Front-Office Learning Lead to work in a customer-facing role to drive global system implementations.**Responsibilities**:Work directly with customers to gather, scope, and understand business requirements, and influence them toward our best practice solutionsWork hands-on to design, configure, and test the system to ensure that it meets the business requirements wherever there is a deviation from our out-of-the-box solutionFollow up with the Client's end-users to validate the solution delivered, achieve signoff, and continue to support various phases such as SIT, UAT, and Migration activities, and move the system toward go-liveIdentify and raise approved core product gaps and follow up through our internal process until delivery