As an Operations Manager, you will have the same passion for delivering what is possible on the Digital Frontier as our team of 3D Artists. You will help us to grow and scale a current business of ten by ensuring we have the right people, processes and systems in place. You will accept nothing less than the best from yourself and others and you will be responsible for making sure that project delivery, standards, quality and client communication is in line with the Visualizations industry-leading standards.
**Operations Manager | Responsibilities**
**Resource and Project Management**
- You will use Toggl Plan to understand project requirements and work with Project Managers and our
Creative Director to plan out who will work on which project and when.
- You will ensure studio time is being recorded accurately and effectively via Toggl Track
- You will determine time estimates and evaluate team availability, moving resources around to enable the
successful delivery of projects to agreed timelines
- You will oversee Project Profitability and ensure deadlines and milestones are met
- You will identify and manage when to ask for additional services
- You will understand and manage team member utilization/efficiency. You will ensure the studio has
sufficient staff to deliver and optimize resource levels to ensure quality while maintaining gross margins
(right blend of full-time staff, Overtime, and use of contractors)
**Client Communication**
- You will support the Project Manager and Creative Director to cost projects and determine a preliminary
project schedule.
- You will create and issue all formal client correspondence (Contracts, Amendments, Proposals)
- You will oversee project correspondence from team Project Managers (Project Deliveries / Updates)
- You will support the Financial Controller in Credit Management activities to ensure debts are paid to agreed
terms
- You are the main (and first) point of contact for client invoice dispute resolution
**Business Development**
- You will support the Creative Director in identifying new business opportunities.
- You will maintain and monitor leads and our project pipeline in Hubspot
- You will represent the company at external events.
**People Management**
- You will ensure our team of 3D Artists conforms to our Project Standards, and conduct documented feedback and coaching sessions based on their individual performance
- You will take ownership of Studio KPI's (Utilization, Project Delivery, and Project Profitability)
- You will develop, implement, and review operational procedures
- You will manage team member development, performance reviews, and bonus calculations
- You will help onboard new employees
- You will monitor annual leave / manage holiday requests and planned / unplanned time off
**Requirements**:
- You have at least 5 years of post-graduate professional experience, with recent involvement in firms of at
least 10 people
- Experience as a Project Manager / Operations Lead
- Experience with implementing operational KPI's
- Experience working with Financial Data
- Excellent communication skills among peers, disciplines, and clients
- US work visa and fluent English.
- Excellent organization skills
- A passion for visualization
- Software Proficiency
- Let us know if you have experience with Google Sheets, Miro, Toggl Plan, Toggl Track, Wave, and InDesign