.**_Position: Operations Manager BPO_****Location: Anywhere across Mexico, Remote role****Mandatory Pre-requisites****_ 1. 7 to 10 years of experience in Operations Management from BPO/ Call Center_****_ 2. Excellent English Communication Skills_****_ 3. Remote (Work from Home) - Full-Time Role_****_ 4. _**Must have their own laptop/desktop which meets minimum qualifications**:**Processor - Core i5 or higher, RAM - 8GB or higher, Bandwidth Requirements Minimum- Download Speed: at least 6 Mbps; Upload Speed: at least 5 Mbps. And a quiet, private place in your home where you can work without background noise (trust us, you'll appreciate the quiet) and without interruption.****About us****1840 & Company** is a global managed marketplace for vetted professional resources and outsourcing solutions. We proactively curate a marketplace of freelance marketers, developers, and finance professionals globally. Additionally, 1840 and Company delivers managed outsourcing solutions such as contact Center and back-office solutions currently from a work-from-home model. At 1840 & Company, we rely on knowledgeable professionals to interact with our valued customers when they have questions or concernsWe are currently looking for an **O**_perations Manager_** to join our 1840 & Company team. The individual has to be a go-getter who welcomes the challenge of meeting the needs of a growing business.**Responsibilities**- Responsible for process improvement of all the processes (Call Centre, Procurement, Insurance, Accounts, and Other).- Assisting in the development and implementation of projects to improve performance against targets- Responsible for the daily operation of the BPO. Responsible for maintaining discipline and absenteeism of team on the floor- Managing TLs and gauging performance and accomplishing daily weekly, monthly, and quarterly targets.- Also, ensure KPIs are met and maintained in line with company-defined objectives- Implement new ideas as needed to support sales teams- Serve as a liaison between teams and upper management- Follow ethical practices with consumer and customer data- Ensure smooth operations of the assigned processes through monitoring performances of the team s/individuals and handling escalations- Manage internal delivery teams and external partnerships for fluent client deliveries without any hurdles- Identify and build on areas where value can be added in operations
