Operations Manager / Call Center

ACSI?s fast-growing team is in search of an Operations Manager to handle and assist a team that works with our many US-based clients. We are looking for a profile who thrives in dynamic environments and has previous Call Center experience.Responsibilities: Keep track of the big picture and identify potential areas of improvement.- Long-term planning to create initiatives that further the company?s overall goals.- Coordinating different teams to foster exchange of ideas and provide cross-team learning opportunities.- Assessing and analyzing departmental budgets to find ways to minimize expenses and optimize profits.- Inspiring and motivating employees to perform at their best through positive encouragement and incentive initiatives.- Communicating with the board or other senior officials about shifting company priorities and projects.- Identifying potential problems and pointsof friction and working to find solutions in order to maximize efficiency and revenue.- Identifying opportunities to expand or shift course in order to take advantage of changes in the market.Qualifications and Skills-Big picture? thinking, which is key to addressing top-level concerns and finding the best path forward from all of the available data- Interpersonal skills:Youmust communicate with both executives and staff employees in order to create and administer policy- A thorough understanding of financial and budgeting processes and principles, which allows to find areas for improvement- Strong personal and professional judgment.- Adaptability, to respond quickly to a shifting reality and adjust initiatives and priorities accordingly.- Organizational skills and the flexibility to jump from priority to priority.Work on site - Tijuana