**_ACSI's fast-growing team is in search of an Operations Manager to handle and assist a team that works with our many US-based clients. We are looking for a profile who thrives in dynamic environments and has previous Call Center experience._****Responsibilities**:Keep track of the big picture and identify potential areas of improvement.- Long-term planning to create initiatives that further the company's overall goals.- Coordinating different teams to foster exchange of ideas and provide cross-team learning opportunities.- Assessing and analyzing departmental budgets to find ways to minimize expenses and optimize profits.- Inspiring and motivating employees to perform at their best through positive encouragement and incentive initiatives.- Communicating with the board or other senior officials about shifting company priorities and projects.- Identifying potential problems and points of friction and working to find solutions in order to maximize efficiency and revenue.- Identifying opportunities to expand or shift course in order to take advantage of changes in the market.**Qualifications and Skills**:- Big picture" thinking, which is key to addressing top-level concerns and finding the best path forward from all of the available data- Interpersonal skills: You must communicate with both executives and staff employees in order to create and administer policy- A thorough understanding of financial and budgeting processes and principles, which allows to find areas for improvement- Strong personal and professional judgment.- Adaptability, to respond quickly to a shifting reality and adjust initiatives and priorities accordingly.- Organizational skills and the flexibility to jump from priority to priority.**On site Tijuana**Tipo de puesto: Tiempo completo, Por tiempo indeterminadoSalario: $6,500.00 - $8,000.00 a la semanaBeneficios:- Opción a contrato indefinidoHorario:- Turno matutinoEducación:- Bachillerato terminado (Deseable)Experiência:- Atención al cliente: 1 año (Deseable)- Operations Manager: 1 año (Obligatorio)- Call center: 1 año (Obligatorio)Idioma:- Inglés (Obligatorio)