**_ACSI's fast-growing team is in search of an Operations Manager to handle and assist a team that works with our many US-based clients.
We are looking for a profile who thrives in dynamic environments and has previous Call Center experience._**
**Responsibilities**:
Keep track of the big picture and identify potential areas of improvement.
- Long-term planning to create initiatives that further the company's overall goals.
- Coordinating different teams to foster exchange of ideas and provide cross-team learning opportunities.
- Assessing and analyzing departmental budgets to find ways to minimize expenses and optimize profits.
- Inspiring and motivating employees to perform at their best through positive encouragement and incentive initiatives.
- Communicating with the board or other senior officials about shifting company priorities and projects.
- Identifying potential problems and points of friction and working to find solutions in order to maximize efficiency and revenue.
- Identifying opportunities to expand or shift course in order to take advantage of changes in the market.
**Qualifications and Skills**:
- Big picture" thinking, which is key to addressing top-level concerns and finding the best path forward from all of the available data
- Interpersonal skills: You must communicate with both executives and staff employees in order to create and administer policy
- A thorough understanding of financial and budgeting processes and principles, which allows to find areas for improvement
- Strong personal and professional judgment.
- Adaptability, to respond quickly to a shifting reality and adjust initiatives and priorities accordingly.
- Organizational skills and the flexibility to jump from priority to priority.
**On site Tijuana**
Tipo de puesto: Tiempo completo, Por tiempo indeterminado
Salario: $6,500.00 - $8,000.00 a la semana
Beneficios:
- Opción a contrato indefinido
Horario:
- Turno matutino
Educación:
- Bachillerato terminado (Deseable)
Experiência:
- Atención al cliente: 1 año (Deseable)
- Operations Manager: 1 año (Obligatorio)
- Call center: 1 año (Obligatorio)
Idioma:
- Inglés (Obligatorio)