.Bachelor's or MBA degree in Engineering, Operations or related field completed.- 8+ years of experience of direct management, comprising both a salaried workforce, hourly and agency workforce, in a logistics, manufacturing, engineering, production or distribution environment- 5+ years of experience with planning, performance metrics, process improvement, and lean techniques- 5+ years of experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions, and terminations- Flexibility to work a variety of hours as business demands, including overnight, weekends and holidays- English and Spanish Fluency- 5+ years of experience managing third party resources on a regional/national scale- 5+ years of experience managing workforce in a business with peak season- 5+ years of experience driving improvement, innovating new processes and driving out waste.Job summaryJob summaryAbout AmazonAt Amazon, we're working to be the most customer-centric company on earth.
To get there, we need exceptionally talented, bright, and driven people.
Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.Amazon OperationsOperations is at the heart of Amazon business.
We are known for our speed, accuracy and exceptional service.
Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day.
In these key roles, you'll come in to help us exceed productivity goals and deliver against our customer promises.
Our scale is expansive and our presence is growing.
Our goal is simple: to offer the world's greatest selection of products and services with the world's best customer experience.We are seeking an Operations Manager to lead one of our Delivery Stations.Your responsibilities:- Managing day-to-day relationships with multiple Delivery Service Providers (DSPs)- Driving operational goals and metrics for your Delivery Station.
Communicating the vision to your team- Presenting operational metrics regularly to the senior leadership team- Problem-solves for closing gaps between performance and goals- Hires and develops top talent.
Creates and implements a talent plan for the site including talent acquisition, performance and career management, learning and development, succession planning, and employee engagement- Works with key business partners such as Transport & Sortation, DSP Management, Finance, Loss Prevention, IT, HR, ACES and Engineering- Six Sigma knowledge or similar Certification- MBA highly desirable- More than 10 years of leadership and people management experience.- Strong analytical capability; track record of digginginto data and finding solutions for a variety of operational problems- Strong, self-driven leader with demonstrated ability to proactively drive, manage and grow an operations team.- Strong project management and people management skills