Operations Manager

**Managers in this role get to**:**Influence the Lives of Others**: Develop, train, and manage team members**Strengthen Relationships**: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations**Keep Morale High**: Ensure motivational programs are in place and encourage frequent recognitions**Impact the Bottom Line**: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations**Define Sutherland's Reputation**: Oversee and manage performance and service quality to guarantee customer satisfaction**Keep Management Updated**: Relay important information in the form of timely and accurate report**Qualifications**:- Demonstrated leadership skills; able to take the lead in making improvements and resolving issues- Strong verbal and written communication skills; able to communicate in a clear, constructive, and professional manner- Ability to be customer-oriented in managing communications and issues- Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives- Ability to be pro-active in developing trust and professional rapport with employees and team members; able to be a team-player