Operations Manager

About the Role:Transplace, an Uber Freight company, is looking for experienced professionals with a background in the Transportation, Supply Chain, or Logistics field. Our specialists will supervise day-to-day aspects of booking, shipping, tracking, and billing on both import and export shipments while providing excellent customer service to our customers.Responsibilities:Establish and maintain effective relationships with Customers through professional and timely communications, and inquiry responses.Ensure CSRs and Team Leaders achieve their goals and meet day-to-day operations' needs.Source and coordinate Capacity assignment according to Customer's requirements and needs with the Procurement/Capacity team that meet the financial and service expectations of Transplace.Monitor team's performance.Secure and request automation of rates in TMS.Ensure carrier performance meets customer expectations.Make strategic transportation and volume commitment decisions with the Capacity and Sales team that positively impact Transplace profitability and/or customer costs.Communicate service issues to customer or TP management.Demonstrate ownership of assigned segments of business.Analyze customer and carrier data to identify cost-saving opportunities.Assist in onboarding processes.Oversee team assigned to the position and monitor service across different zones/accounts.Track volume and revenues on a weekly basis (Scorecards).Oversee and correct service issues with customers.Basic Qualifications:2 - 3 years of experience in Logistics.At least 1 year managing personnel.Microsoft Excel—knowledge of Microsoft Excel including but not limited to VLookup, Pivot Tables, and advanced formulas.Advanced Spanish and English written, oral, and presentation communication skills.Preferred Qualifications:Logistics Expertise—Understand import and export operation basics, function of the Elogs and fuel.#J-18808-Ljbffr