.**Work Schedule**Standard (Mon-Fri)**Environmental Conditions**OfficeAt Thermo Fisher Scientific, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies. With clinical trials conducted in 100+ countries and ongoing development of novel frameworks for clinical research through our PPD clinical research portfolio, our work spans laboratory, digital and decentralized clinical trial services. Your determination to deliver quality and accuracy will improve health outcomes that people and communities depend on - now and in the future.**Location/Division Specific Information**:Within Medical Communications, we improve patient health by supplying medical information services to our customers, patients and healthcare providers. We engage with healthcare professionals, regulatory agencies and pharmaceutical customers to help them navigate regulatory and compliance requirements around the world. We manage medical information inquiries, document adverse events and product complaints, report product launches, prepare standard responses to inquiries and develop process improvements for customer implementation.**Discover Impactful Work**:Leads key client relationships and supervises the operations of the program team providing medical/clinical information to enhance operational quality and client dedication. Advises and directs strategic planning for program operations and provides input on team budgets/invoicing, recruiting, and forecasting. Mentors, trains and supervises junior level managers, healthcare professional program staff, and/or other program support staff on the program team to ensure contracted services are provided in accordance with client and department policies and procedures and contractual agreements**A day in the Life**:- May supervise program staff providing medical/clinical information, using medical/clinical background to participate in, manage, and conduct quality review of medical/clinical work.- Oversees and/or completes development of client reports and procedural documents.- Maintains detailed program knowledge, with an emphasis on medical/clinical content (where applicable), troubleshoots program issues, monitors and ensures compliance with company policies and procedures including SOP's, protocols, and other regulations by conducting quality monitoring of staff work.- Acts as liaison between the client, program management and staff for operational issues such as workflow processes, available resources, and new initiatives impacting the program