Operations Manager, Relay Operational Center

.Operations Manager, Relay Operational CenterThe Relay Operation Center (ROC) team is seeking an Operations Manager to support Global and Domestic line hauls. In this role, you will be responsible for the overall performance and operation of Inbound and Outbound line-hauls. You will lead a Business Unit (BU) in the Amazon Network and manage a team of Transportation Specialists and Analysts.A ROC Operations Manager facilitates the flow of information between different stakeholders: Fulfillment Centers, Carriers, Sort Centers, and Delivery Stations. They resolve any potential issues that impact customer experience and delivery performance. They also provide timely resolution to the problem at hand by researching and querying internal tools, making real-time decisions, and having effective communication with the stakeholders.The ideal candidate possesses the ability to understand issues and drive Customer Experience without compromising times and costs. They have a basic understanding of logistics and clear verbal and written communication skills. They are able to recommend process improvements and have a passion for continuous improvement.This role requires a balance of operational management, team leadership, problem-solving, and stakeholder communication. The successful candidate will need to be detail-oriented, decisive, and able to manage multiple priorities in a fast-paced environment while maintaining a focus on customer experience and operational efficiency