.**What You'll Be Doing (ie. Job Duties)**- Foster a culture of transparency, disciplined problem-solving, high-performance work teams, and continuous improvement. Strive to ensure the appropriate team, tools and processes are in place to support these desired cultural traits.- Responsible for all aspects of the Branch location including Deliveries, Cost, Inventory, Productivity and Sales goals.- Coach, provide feedback to and develop team members. Motivate and manage to achieve annual goals/objectives set at the individual and organizational level.- Maintain quality service by enforcing quality and customer service standards; analyze and resolve quality and customer service problems; identify trends; recommend system improvements.- Review existing operational processes, identify opportunities for efficiency and quality improvements, and enact improvements.- Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output.- Make business decisions that are financially responsible, accountable, justifiable, and defensible in accordance with the company policies and procedures.- Establish and maintain relevant controls and feedback systems to monitor the operation of the company.- Review performance data that includes financial, sales, and activity reports and spreadsheets, to monitor and measure departmental productivity, goal achievement, and overall effectiveness.**Leadership Competencies** aligned with appropriate expectations for the job level:- **Strategic Mindset**: Understands industry or market; creates breakthrough strategies that alter the competitive dynamic in a market and establishes a series of competitive advantages yielding profitability that exceeds expectations for the organization.- **Results-Driven**: Produces results that exceed strategic objectives via a combination of planning and implementation, while living the RS Hughes Core Values.- **Change Leadership**: Aligns an organization and its people to drive for improvement and adopt new, challenging directions. Energizes a whole organization to want to change in the same directions. Influence others in a mature and empowering manner.- **Motivates & Influences**: Develops an atmosphere that empowers & motivates all team members to affect a positive outcome.- **Big picture" thinking**: This is key to addressing top-level concerns and finding the best path forward from all of the available data.- **Interpersonal skills**: An Operations Manager must communicate with both leadership and staff employees in order to create and administer policy.- **Strong personal and professional judgment**: Invaluable skills for a role that makes hiring decisions as well as in finds the best solution to organizational dilemmas.- **Adaptability**:Enables the Operations Manager to respond quickly to a shifting reality and adjust initiatives and priorities accordingly